Company policies
1. Terms and Conditions
Last Updated: 22-01-2025
1.1. Introduction
Welcome to Stupers International. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these terms, you may not use our services.
1.2. Company Information
• Company Name: Stupers International Inc.
• Registered Address: 8 The Green, STE R, Dover, DE 19901, USA
• Registration Number: 10011437
• Email: info@stupersinternational.com
• Phone: +1 (231) 888-1147
1.3. Applicability
These Terms and Conditions apply to all agreements, orders, and deliveries between Stupers International and its customers. The laws of the United States and the state of Delaware govern these agreements.
1.4. Product Information
We strive to provide accurate product information on our website. However, we do not guarantee that product descriptions, pricing, or other content is complete, accurate, or error-free. We reserve the right to correct any errors and to change or update information at any time.
1.5. Order and Acceptance
By placing an order, you make an offer to purchase the products you have selected based on these Terms and Conditions. We may accept or decline your order at our discretion. A contract between us is only formed when we send you a confirmation email.
1.6. Prices and Payment
• All prices are listed in USD and exclude applicable taxes unless otherwise stated.
• We reserve the right to change prices at any time. Changes do not affect orders that have already been placed.
1.7. Delivery
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• Delivery times are estimated and not guaranteed. We are not liable for delays outside our control.
• If delivery cannot be made within 30 days of order, we will notify you and provide a new delivery date or offer a refund.
1.8. Returns and Refunds
• You have the right to withdraw from the contract and return products within 14 days of receiving them without giving any reason.
• To exercise this right, notify us via our contact form and return the products in their original condition.
• Refunds will be processed within 14 days of receiving the returned products.
1.9. Liability
• We are only liable for direct damages resulting from our breach of contract or negligence. We are not liable for indirect damages, loss of profits, or consequential damages.
• Our total liability is limited to the amount paid for the products.
1.10. Governing Law
These Terms and Conditions are governed by the laws of the State of Delaware. Any disputes shall be resolved in Delaware courts.
2. Privacy Policy
Last Updated: 22-01-2025
2.1. Introduction
This Privacy Policy explains how Stupers International collects, uses, shares, and protects your personal information. We are committed to complying with the General Data Protection Regulation (GDPR) and Dutch privacy laws.
2.2. Data Controller
• Company Name: Stupers International Inc.
• Contact Email: info@stupersinternational.com
• Contact Address: 8 The Green, STE R, Dover, DE 19901, USA
2.3. Information We Collect
• Personal Information: Name, address, email, phone number, payment information, and order details.
• Automatically Collected Information: IP address, browser type, operating system, and browsing behavior.
2.4. How We Use Your Information
• To process and fulfill orders.
• To communicate with you regarding orders, products, and promotions.
• To improve our website and services.
• To comply with legal obligations.
2.5. Sharing of Your Information
We may share your information with:
• Service Providers: For payment processing, delivery, and IT support.
• Legal Authorities: If required by law or to protect our legal rights.
• Third-Party Marketing: With your explicit consent.
2.6. Cookies
Our website uses cookies to enhance user experience. You can control cookies through your browser settings. By using our website, you consent to our use of cookies in accordance with this policy.
2.7. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal obligations.
2.8. Your Rights
You have the right to:
• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing or request data portability.
To exercise your rights, contact us at: info@stupersinternational.com
2.9. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.
2.10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website.
3. Cookie Policy
Last Updated: 22-01-2025
3.1. Introduction
Our website uses cookies to improve user experience and provide essential functionality. This policy explains what cookies are, how we use them, and how you can control them.
3.2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and activities.
3.3. Types of Cookies We Use
• Essential Cookies: Necessary for the operation of our website.
• Analytical Cookies: To analyze how visitors use our site and improve its performance.
• Functional Cookies: To remember your preferences and enhance user experience.
• Advertising Cookies: To deliver personalized advertisements based on your browsing behavior.
3.4. How to Control Cookies
You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
3.5. Third-Party Cookies
We use third-party services, such as Google Analytics, which may set cookies on your device. We do not have control over these cookies.
4. Shipping and Delivery Policy
Last Updated: 22-01-2025
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4.1. General Information
We offer shipping services within the United States and internationally. Shipping costs and delivery times vary depending on the destination and order size.
4.2. Processing Time
• Orders are processed within 20 business days.
• Processing times may be extended during peak periods.
4.4. Delivery Timeframes
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• USA: [Estimate delivery time, e.g., 3-7 business days].
• Rest of the World: [Estimate delivery time, e.g., 7-14 business days].
Delivery times are estimates and may vary due to factors beyond our control.
4.6. Lost or Damaged Shipments
If your order is lost or damaged during shipping, contact us immediately at info@stupersinternational.com We will work with the carrier to resolve the issue and arrange for a replacement or refund.
4.7. Customs and Import Taxes
International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.
5. Returns and Refunds Policy
Last Updated: 22-01-2025
5.1. Return Eligibility
You have the right to return products within 14 days of receiving them, provided they are unused, in their original packaging, and in the same condition as received, in accordance with our return policy.
5.2. Return Process
• Contact us at return@stupersinternational.com to initiate a return.
• Provide your order number and reason for return.
• Ship the products back to us, within 14 days of notifying us.
5.3. Refunds
• Refunds will be processed within 14 days of receiving the returned products.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.
5.4. Exchanges
If you wish to exchange a product, please return the original item and place a new order for the desired product.
5.5. Non-returnable Items
Certain items, such as perishable goods, custom-made products, or digital downloads, may not be eligible for return. Please check the product description for specific return information.
6. Legal Compliance and Intellectual Property Policy
Last Updated: 22-01-2025
6.1. Compliance with Dutch Law
We comply with all applicable U.S. federal and state laws, including consumer protection regulations, e-commerce laws, and privacy laws such as the California Consumer Privacy Act (CCPA). We regularly review and update our policies to ensure ongoing compliance with relevant legal requirements.
6.2. Intellectual Property Rights
• All content on our website, including text, graphics, logos, and product descriptions, is the property of Stupers International or our suppliers and is protected by copyright, trademark, and other intellectual property laws.
• You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.
6.3. Trademark Use
Our trademarks and trade names may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits us.
6.4. Reporting Infringements
If you believe that your intellectual property rights have been infringed, please contact us at info@stupersinternational.com with a description of the alleged infringement and your contact details. We will investigate and take appropriate action.
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7. Customer Service and Support Policy
Last Updated: 22-01-2025
7.1. Contact Information
For customer service inquiries, please contact us at:
• Email: info@stupersinternational.com
• Phone: +1 (231) 888-1147
• Business Hours: 08:00 - 18:00 (GMT-5)
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7.2. Response Time
We strive to respond to all customer inquiries within 24 hours, Monday through Friday. Inquiries received during weekends or holidays will be addressed on the next business day.
7.3. Support Channels
• Email: For general inquiries and support requests.
• Phone: For urgent issues that require immediate assistance.
• Live Chat: Available on our website during business hours.
7.4. Customer Feedback
We value customer feedback and use it to improve our products and services. You can provide feedback via our website or directly to our customer service team.
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8. Amendments to Policies
Last Updated: 22-01-2025
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8.1. Policy Changes
We reserve the right to update or modify these policies at any time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly.
8.2. Notification of Changes
We will notify customers of significant changes to these policies via email or through notices on our website. Continued use of our website and services after such changes will constitute acceptance of the revised policies.
8.3. How to Contact Us
If you have any questions or concerns about our policies, please contact us at:
• Email: info@stupersinternational.com
• Phone: +1 (231) 888-1147
• Address: 8 The Green, STE R, Dover, DE 19901, USA